Purchasing Policy — Eggs by Hen & Shell Co.

Effective date: 10/04/2025

This policy is designed to protect both you (the customer) and the producer (Hen & Shell Co.). By purchasing eggs from Hen & Shell Co., you acknowledge and agree to the terms below.

1. Availability

• Egg quantities are subject to availability based on daily/seasonal laying patterns and prior reservations.

• Orders are filled first-come, first-served. If your requested quantity isn’t available, you may choose a reduced quantity or a refund for the unavailable portion.

1. Pricing & Payment

• Current prices are posted at the time of order and may change without notice for future orders.

• Payment is due at pickup/delivery unless otherwise arranged.

1. Order Confirmation, Changes & Cancellations

• An order is confirmed when Mia (or a designated family representative) accepts it via message/email/text.

• Changes or cancellations should be requested at least 12 hours before pickup/delivery time.

1. Pickup/Delivery & Risk of Loss

• At handoff, you’ll have the opportunity to inspect cartons.

• After handoff, risk of loss and breakage transfers to the customer. Please handle cartons carefully and keep them upright.

1. Quality, Handling & Storage

• Eggs are collected and packed with care. For best quality and safety, refrigerate promptly and cook thoroughly.

• Natural variation in shell color, size, and shape may occur and is not a defect.

1. Breakage & Illness Disclaimer

• By purchasing eggs from Hen & Shell Co., you agree that Hen & Shell Co. is not responsible for any broken eggs or any illnesses that may occur from handling, storage, or consumption of eggs, to the maximum extent permitted by law.

• Eggs are a raw agricultural product; safe-handling and proper cooking are the customer’s responsibility.

1. Returns & Refunds

• Due to the perishable nature of eggs, returns are not accepted after handoff.

• If a material issue is found at pickup (e.g., visibly cracked shells before transfer), Mia may, at her discretion, replace the affected eggs or refund the value of those eggs.

1. Allergens & Sensitivities

• Eggs may trigger allergies. Customers are responsible for confirming suitability for their own dietary needs.

1. Sustainability

• Clean, undamaged cartons may be returned for reuse where permitted.

1. Acceptance of Terms

• Placing an order or accepting delivery signifies your acceptance of this policy.

Note: Local regulations on farm-fresh egg sales may apply. If you have legal questions, consider consulting a qualified attorney.